SOFT OPENING! * HAPPY MOTHER'S DAY * FREE SHIPPING ON ALL U.S. ORDERS THROUGH MAY 15

R E P A I R S + R E T U R N S

REPAIR POLICY
For pieces purchased within the 30 day warranty, basic repairs will be free of charge. For pieces outside of the warranty period, the repair fee starts at $25.
Please note:
  • Additional fees may be added if valuable components are determined to be missing from the piece. 
  • Repairs can take up to 30 days to complete.  We are glad to provide you with an estimated completion date once we have reviewed our piece.
  • Tarnished jewelry is not eligible for repair as it is considered natural wear for jewelry.  We recommend viewing our Care page for tips and tricks on keeping your jewelry looking shiny and new.

To start your repair, please send an image of the item along with a detailed description to toni@pineapplepearl.com.  We will acknowledge receipt of your request within 48 hours.

RETURN POLICY
If you are not completely satisfied with the item(s) you received, you may return your purchase for a same purchase price exchange within 14 days of the invoice date.  Please note:

  • Request for exchange of merchandise purchased must be accompanied by the original receipt.
  • Original shipping charges are non-refundable
  • Items returned must be in original condition with tags attached and be returned in original packaging.
  • Items must be unworn, unaltered, and unwashed
  • All ‘Sale’ items and customized orders are FINAL SALE and may not be exchanged or returned

We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Sorry, no return policy exceptions.